Top Dog Cart Frequently Asked Questions (FAQ)
Buying a hot dog cart or mobile food cart is a big decision. We’ve gathered together some of the most common questions (wiith answers) we get about Top Dog Carts for you.
We understand you will have many more questions about Top Dog Carts and welcome you to contact us. Call 321-972-8200 or toll free 888-282-5002. You can also send us a message and we’ll reply as soon as possible.
Top Dog Cart Construction
What's Included with my Top Dog Cart?
With the exception of specialty carts and concession carts, all Top Dog Carts include:
- A griddle/cook surface
- Hot and cold water system
- Propane heat
- Insulated cold storage and dry storage areas
- Balanced suspension and towing gear.
- Cart schematic and user manual
- Custom signs are included with some models
There are numerous features and accessories you may add to your cart, such as lighting, stereo systems, umbrellas, menu boards and traveling covers. You may also inquire about custom features not listed. When requesting a quote, specify the options you are interested in and they will be included price.
Concession carts and specialty carts are custom built with 12-20 gauge stainless steel and non-corrosive materials. Because these models are completely custom, options are available specific to each one.
View all the benefits to owning a Top Dog Cart
How long will it take to build my Top Dog Cart?
Upon receipt of your deposit, a completion and delivery time will be available. Generally, carts are complete within 3-4 weeks of receiving a deposit.
Are Your Carts NSF certified?
NSF is a business standard recognized by companies around the world. While we do not seek certification, all of our carts are NSF compliant. Please visit the NSF website at: www.nsf.org for more information
Where are you located?
Top Dog Carts (TDC Manufacturing, LLC) ships mobile food carts and concession carts worldwide. Our headquarters is located in beautiful Longwood, FL, just a few minutes from Orlando. If you are in or visiting the Central Florida area, please come by!
We are located at:
1355 Bennett Drive, Unit 177
Longwood, FL 32750
You may also schedule a tour of our manufacturing facilities by calling 321.972.8200.
Do you manufacture all of your mobile food and concession carts?
Yes. Our carts are American made. We design, build and ship all of our mobile food and concession carts from our Longwood, Florida manufacturing facility.
Do you manufacture food trucks and trailers?
Presently, we do not manufacture or service food service trucks or trailers.
Payment & Shipping
How do I pay for my Top Dog Cart?
How is my cart shipped and delivered?
We personally photograph and crate your Top Dog Cart to ensure they arrive safely.
We work with multiple shipping companies to find the best rates and service for your delivery location. The shipping cost is included with your free cart quote.
Shipping takes 2-7 days within the United States, depending on the carrier. International delivery times vary.
What should I do when my cart arrives?
When your cart arrives, unpack it immediately. We highly recommend you unpack your Top Dog Cart in the presence of the delivery driver. You will be required to sign for the delivery to verify your shipment was not damaged and is in good working condition
In the event your cart is damaged during shipment, please contact us immediately.
What if I change my mind about purchasing a cart?
We are confident you will be pleased with your Top Dog Cart. But if you need to return it for any reason, you may do so within 10 days of purchase. Returns are subject to the following terms:
- The item must be returned in new, unused condition.
- The item must be returned in the original factory packaging.
Using a Top Dog Cart
What do I need to do to use my cart for the first time?
It is very simple to get your cart up and running. Begin by familiarizing yourself with all of your Top Dog Cart’s features. A user manual is included.
Next, locate the water fill area. Add water to the fresh water tank. Then install a propane tank (not included) according to the instructions located inside the propane tank compartment of your Top Dog Cart. Lastly, turn on the burners. You’re ready to cook!
Each new Top Dog Cart includes a utensil pack and food pans & lids.
How do I clean and maintain my cart?
Basic cleaning of your griddle, grill and stainless surfaces is recommended to keep your equipment clean and sanitized. Make sure your Top Dog Cart is cool to the touch before cleaning.
Cleaning and Maintenance of the Flat Top Griddle
What do I use to clean the stainless steel and mirror finish on my Top Dog Cart?
We recommend white vinegar to naturally and safely clean your stainless steel surfaces. A stainless steel cleaner, such as Brite Shine Food Grade Stainless Steel Cleaner, may also be used. Make sure what ever cleaner you choose is safe for use on stainless steel food surfaces.
Avoid using chlorine bleach, products containing chloride, or glass cleaner. Avoid using abrasive pads as they may cause rust deposits. Never use oven cleaners or abrasive cleansers as they may scratch and ruin stainless steel surfaces.
In cold climates, please make sure you drain water from your cart so it does not freeze and cause damage to your water system.
Can I remove the griddle?
Yes, the griddle on the The Chef (TD 24) and the The Executive (TD 36) carts is easily removed with two people.
Towing / Transporting
What kind of vehicle do I need to tow a Top Dog Cart?
In order to safely travel with your Top Dog Cart, you will need a two wheel drive vehicle.
Is the tow bar removable?
Yes, tow bars are removable. Our carts also have retractable jack stands. These keep your cart stable when the tow bar is removed.
What size ball do I need on my vehicle to tow my cart?
A 2″ ball is needed to tow your Top Dog Cart.
Can I purchase a spare tire for my Cart?
Yes, Top Dog Carts offers spare tires for our carts for sale in our online store.
How do I attach the propane hose to a propane tank?
The propane gas hose on your Top Dog Cart is threads to the left.
How do I change the water pump battery?
Top Dog Carts include a trickle charger in the propane tank compartment. This trickle charger will top off your battery after each use. If the battery needs to be fully charged, you may need to use a automotive battery charger.
Starting a Mobile Food Business
How do I start a mobile food or concession business?
View our section on Starting a Mobile Food Vending Business for information about licensing, insurance, and marketing a mobile food business.
If you’re starting a mobile food business in Florida, we have a step-by-step guide for getting your license, passing inspection and registering your business here.
What are the legal/insurance/licensing requirements?
Laws regarding mobile food permits and licensing vary by state, county and country. Before purchasing a mobile food or concession cart, you will need to familiarize yourself with health department regulations in your area. There may be equipment you are legally required to have on your cart in order to pass inspection, such as a certain number of sinks. The health department in the areas you plan to operate in will provide you with information about permits and licensing for a mobile food business.
For more information about licensing and permits, please see: How to Start a Mobile Food Cart Business.
Graphic Design Services
Can you add logos to the umbrella?
Yes, vinyl cling decals can be added to our marine-grade vinyl umbrellas.
Can you create a custom sign for my mobile food cart?
Yes. We can create a custom sign for your Top Dog Cart, or any mobile food cart. You can choose from one of our standard designs or choose a complete custom design for no extra cost.
Because signs are large and costly to ship, we can also send your sign artwork to a printer in your area.
Do you provide marketing and design services?
Yes. Our on-site design team can assist you with a variety of design and marketing solutions including:
- Logo Design
- Vehicle wraps and decals
- Websites and social media pages
- menus and flyers
Repair / Refurbish / Service
Is there a warranty on repair parts and labor?
Repairs to mobile food carts and concession carts manufactured by Top Dog Carts are guaranteed for 7 days. Parts are guaranteed for 30 days.
Repairs made by all other parties are subject to the terms and conditions of their warranty. TDC assumes no liability for repairs made by other parties if said repairs cause damage or otherwise disrupt the function of systems present on Top Dog Carts.
Concession Cart Parts / Equipment:
Parts are warrantied for 90 days or manufacturer’s warranty.
Tips & Advice
- Remove the grease tray from under the griddle before towing your Top Dog Cart. If there is grease in the tray, it will splash up under the griddle and make a mess. Even with the safety pin in place it is possible that the grease tray will bounce loose and fall out while traveling.
- Remove the cart skirt before traveling.
- Make sure the retractable jack stands are locked in place under the cart, before towing the cart.
- Keep track of the water fill cap, it is small and can get lost easily.
- Make sure the griddle and steam table area is cool to the touch, before laying the cart skirt or umbrella on them. The heat could damage the marine-grade fabric.
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Questions? We’re here to help. Call 888-282-5002